analyzing outcome information – getting the most from data, Harry P. Hatry, Jake Cowan and Michael Hendricks, Urban Institute, Washington, DC. Copyright © 2004 Urban Institute.

benchmark for nonprofits: how to measure, manage, and improve performance, The Center for What Works, Chicago, IL.

benchmarkING 101 for nonprofits, Vince Hyman, Fieldstone Alliance, St. Paul, MN: 2005.

Boards of Directors Play Important Role in Fulfilling Missions, Barry Silverberg, Austin Business Journal, Austin, TX: September 29, 2006. Copyright © 2006 American City Business Journals, Inc.

Building a common outcome framework to measure nonprofit performance, Linda M. Lampkin, Mary Kopczynski Winkler, Janelle Kerlin, Harry P. Hatry, Debra Natenshon, Jason Saul, Julia Melkers and Anna Seshadri, Urban Institute, Washington, DC: December 2006. Copyright © 2006 Urban Institute.

Building LEADERFUL ORGANIZATIONS: SUCCESSION PLANNING FOR nonprofitS, Tim Wolfred, The Annie E. Casey Foundation, Baltimore, MD: 2008. Copyright © 2008 The Annie E. Casey Foundation.

CDCynergy Social Marketing Version 2.0 Planning Tool, Turning Point, Seattle, WA: 2006.

CHARITABLE CONTRIBUTIONS – SUBSTANTIATION AND DISCLOSURE REQUIREMENTS, Internal Revenue Service, Washington, DC.

COALITION MANAGER, Lanit Consulting, Inc., Columbia, MO.

Communications Toolkit, W.K. Kellogg Foundation, Battle Creek, MI.

CRITICAL READINGS ON ASSESSING AND LEARNING FOR SOCIAL CHANGE: A REVIEW, Development Bibliography 21, Irene Guijt, Institute of Development Studies, Brighton, UK: January 2008.

Daring to Lead 2006 – A National Study of Nonprofit Executive Leadership, Jeanne Bell, Richard Moyers and Timothy Wolfred, CompassPoint Nonprofit Services, San Francisco, CA, and the Meyer Foundation, Washington, DC.

DEVELOPING AND MANAGING VOLUNTEER PROGRAMS, Carter McNamara, Authenticity Consulting LLC, Minneapolis, MN: 2007.

developing community-wide outcome indicators for specific services, Harry P. Hatry, Jake Cowan, Ken Weiner and Linda M. Lampkin, Urban Institute, Washington, DC. Copyright © 2003 Urban Institute.

dISASTER PREPAREDNESS AND BUSINESS CONTINUITY PLANNING FOR NONPROFITS, Michigan Coalition Against Domestic and Sexual Violence, Okemos, MI: February 23, 2007.

EMERGENCY PREPAREDNESS CHECKLIST FOR SMALL BUSINESSES, American Red Cross, Washington, DC.

finding out what happens to former clients, Ritu Nayyar-Stone and Harry P. Hatry, Urban Institute, Washington, DC. Copyright © 2003 Urban Institute.

FREE BASIC GUIDE TO LEADERSHIP AND SUPERVISION, Carter McNamara, Authenticity Consulting LLC, Minneapolis, MN: 2007.

FREE ONLINE GUIDE TO STAFFING, Carter McNamara, Authenticity Consulting LLC, Minneapolis, MN: 2007.

GOVERNANCE AND RELATED TOPICS – 501(c)(3) ORGANIZATIONS, Internal Revenue Service, Washington, DC: February 4, 2008.

THE GUIDE FOR NONPROFIT ORGANIZATIONS, The Nonprofit Center, Philadelphia, PA: 2001.

a handbook for development practitioners: ten steps to a results-based monitoring and evaluation system, Jody Zall Kusek and Ray C. Rist, World Bank, Washington, DC. Copyright © 2004 The World Bank.

IMPACT OF THE 2007-09 ECONOMIC RECESSION ON NONPROFIT ORGANIZATIONS, Lester M. Salamon, Stephanie L. Geller and Kasey L. Spence, Listening Post Project Communiqué No. 14, Johns Hopkins University Center for Civil Society Studies, Baltimore, MD. Copyright © 2009 Lester M. Salamon.

INTERnSHIP-IN-A-BOX, Career Philly, Philadelphia, PA: 2007.

key steps in outcome management, Linda M. Lampkin and Harry P. Hatry, Urban Institute, Washington, DC. Copyright © 2003 Urban Institute.

MANAGING IN HARD TIMES, Baird Straughan, Institute for Conservation Management, National Online Resource Center on Violence Against Women, Harrisburg, PA: July 2003.

tHE NEW YORK TIMES COMPANY ANNOUNCES FOUR WINNERS OF ITS THIRD ANNUAL NONPROFIT EXCELLENCE AWARDS, The New York Times Company, New York, NY: June 18, 2009.

Nonprofit Good Practice Guide, Dorothy A. Johnson Center for Philanthropy & Nonprofit Leadership, Grand Rapids, MI.

THE NONPROFIT TIMES – the leading business publication for nonprofit management, Parsippany, NJ.

NONPROFITS CAN AND SHOULD LOBBY, Misssouri Coalition Against Domestic and Sexual Violence, Jefferson City, MO: December 2006.

outcome indicators project, Urban Institute, Washington, DC, and The Center for What Works, Chicago, IL.

outcome measurement resource network, United Way of America, Alexandria, VA.

performance measurement – CHAPTER ONE, Harry P. Hatry, Urban Institute, Washington, DC: October 1999.

Performance measurement toolkit – building your capacity to measure and improve outcomes, The Center for What Works, Chicago, IL.

Policy Toolkit, W.K. Kellogg Foundation, Battle Creek, MI.

PRINCIPLES AND PRACTICES FOR NONPROFIT EXCELLENCE, Minnesota Council of Nonprofits, St. Paul, MN: 2005.

reclaiming our social justice organizations, Grassroots Fundraising Journal, Oakland, CA: July / August 2006.

REMARKS BY SUSAN V. BERRESFORD AT THE BOARD SOURCE LEADERSHIP FORUM, Ford Foundation, San Francisco, CA: October 12, 2007.

A RESPECTFUL WARNING CALL TO OUR PARTNERS IN GOVERNMENT: THE ECONOMIC CRISIS IS UNRAVELING THE SOCIAL SAFETY NET FASTER THAN MOST REALIZE, Economic Stimulus Recovery Special Report (number 8), National Council of Nonprofits, Washington, DC: August 10, 2009.

STATEMENT OF VALUES AND CODE OF ETHICS FOR NONPROFIT AND PHILANTHROPIC ORGANIZATIONS, Independent Sector, Washington, DC: February 3, 2004.

STUDY FINDS TROUBLING VOLUNTEER SCREENING BY NONPROFITS, National Center for Victims of Crime, Washington, DC: April 22, 2008. Who's Lending a Hand? A National Survey of Nonprofit Volunteer Screening Practices.

surveying clients about outcomes, Martin D. Abravanel, Urban Institute, Washington, DC. Copyright © 2003 Urban Institute.

TEN COMMANDMENTS OF LOBBYING, excerpt from Speak Out: A Short Guide to Citizen Lobbying in Misssouri, Coalition for Sensible and Humane Solutions.

TURNING POINT – COLLABORATING FOR A NEW CENTURY IN PUBLIC HEALTH – Guidebook for performance management, Patricia Lichiello, Turning Point National Program Office at The University of Washington, Seattle, WA: December 1999.

THE UNITED STATES NONPROFIT SECTOR, National Council of Nonprofit Associations, Washington, DC: Copyright © 2006 National Council of Nonprofit Associations.

using outcome information – making data pay off, Elaine Morley and Linda M. Lampkin, Urban Institute, Washington, DC. Copyright © 2004 Urban Institute.

USING THE MEDIA TO ADVANCE YOUR ISSUE, Advocacy Institute, Washington, DC. Copyright © 2004 Advocacy Institute.

USING THE INTERNET (articles and resources to help nonprofit organizations further their mission through the effective use of the Internet), Tech Soup, San Francisco, CA.

WHO'S LENDING A HAND? A NATIONAL SURVEY OF NONPROFIT VOLUNTEER SCREENING PRACTICES, Michelle Waul Webster and Julie Whitman, National Center for Victims of Crime, Washington, DC: April 2008. Copyright © 2008 National Center for Victims of Crime.